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The Big Cash'n'Carrion FAQ

Plus, you want bigger shirts? Tell us here

Published Monday 5th August 2002 14:10 GMT
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Each week we get many, many emails with questions regarding our magnificent Cash'n'Carrion Reg shop. We don't have time to answer them all personally, so we've provided this FAQ to answer some of the most common queries.

Also, we'd like your opinion on the possibility of doing larger sizes and women's fit lines. That's down the bottom, but let's get on with the FAQ.

I ordered a baseball cap on Friday. It's Monday now and no cap. Where's my cap, eh?

Most of our orders are processed promptly, although at periods of very high demand (and, yes, we do sell a lot of stuff), fulfilment can take a little longer. We clearly state that customers should allow 28 days for delivery, so please bear this in mind when ordering.

Do you ship abroad?

Yes, we can - and do - ship anywhere in the world.

But your prices are only in Sterling

Right now, we can display prices only in Sterling, but we can accept payments world-wide. The Sterling price is converted into your local currency at the going rate, and that's what reflected on your credit card statement. Here is a currency converter to help you work out what it costs in your local currency.

I tried to make an order but it wouldn't accept my card

Sometimes the Worldpay bit of the system - the part that processes the payments - appears to be a bit obstinate. It's not a reflection on your credit-worthiness, just a system glitch. We have no control over this part of the process. Of course it is possible that you've been hammering the plastic just a little too hard...

Well I haven't, because I haven't got a credit card. How can I order?

We have an order form in the shop which you can print out. We can accept Sterling or US$ cheques, or International Money Orders. You can use the shop's shopping basket facility to work out shipping, tax, etc, but you'll have to do your own currency conversion. Stick the form in the post, and we'll get the goods straight out to you.

The shirt I want is out of stock. Give it to me now

The turnaround time on reprinted stock is around two weeks. We don't put stock onto the system until it's physically present in the Cash'n'Carrion stockroom and has been QCed. If a shirt is shown as "Out of Stock/Unavailable", it has been reordered. Any line we are discontinuing is removed from the system as soon as it sells out, i.e. the answer to the question "You used to do a shirt with an X on it. Are you going to do it again?", is "No" if it's not showing in the shop.

As a result of eating pizza in front of a computer screen for the last 13 years, I am the size of Mount Rushmore. Are you going to do bigger shirt sizes?

In the past we have done a couple of XXLs, although they didn't sell particularly well. However, we've had a lot of queries recently about this one and are prepared to reconsider the position thus: If you would like us to do a particular shirt in XXL, email us here. We've already set the subject of the email as XXL shirts. Don't change that, but put details of which shirts you'd like to see in XXL in the body. All replies will be collated, and when interest in a particular shirt reaches critical mass, we'll print it and let you know by email that it's available. Fair enough?

Despite eating pizza in front of a computer screen for the last 13 years, I am a lithe Hackerette. Are you going to do women's fit shirts?

Well, the Reg Hackerette shirt is due out any day now in no less than three sizes - small, medium and large. Other than that, if you'd like to see another Reg product produced specifically for women, then email us here. We've already set the subject of the email as Womens shirts, so you're ready to go. Just note the product in the body, and we'll get back to you if demand is sufficiently high.

One last question. What about other Reg products?

We do read and inwardly digest all of those emails suggesting new lines, and are acting accordingly. Watch this space. ®
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